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PASSENGER INFORMATION

FREQUENTLY ASKED QUESTIONS

TRAVEL TIPS

To take into accout
  • Check flight status on the arrival and departure hall screens.

  • Keep an eye on your belongings while at the airport.

  • In case of trouble, ask for help at the customer service window.

  • Sharp objects or aerosols, among others, are not allowed in carry-on baggage. We suggest contacting the airline staff before luggage check-in.

  • Check with your airline the allowed size of carry-on baggage to avoid troubles finding a place for it inside the aircraft.

  • Animals are forbidden within the airport and if you are travelling with an animal, it must be kept at all times inside its transportation kennel or crate.

  • If you plan on protecting your luggage with plastic wrapping, you should first check with your airline if it must previously undergo inspection.

Do you need to contact a representative?
You can do it here, every day from 9:30 a.m. to 9:30 p.m.